Missing item
IST Support
Last Update 8 months ago
If you are missing an item there are a couple of reasons this may have happened:
Your order is being sent in more than one parcel:
If you've ordered a large number of items, your order has probably been sent in more than one parcel. Check to see if the missing item(s) are on your delivery note, check the DPD label to see how many parcels are in the consignment.
Multiple parcels may get separated at the depot but most separated orders will be delivered within 24 hours of each other, but please allow a little longer over busy periods. If your parcel still doesn't arrive please contact us and we will be happy to help.
The item is out of stock:
The item/s you've ordered may be out of stock, we will have sent you an email about this, so don't forget to check your spam/junk folders.
If an item appears on the delivery note but isn't in your parcel or an incorrect item or quantity has been received, please contact our Customer Service Team, making sure to include details of the order number, email address and full description of items you think you have missing.